Support & FAQ · Kalysteon

Digital Assets

Products

What formats are included in the packs? ▾

Depending on your selection at checkout: a complete Unreal Engine 5 pack (.uasset), a Unity 6 package, or raw organized folders. You choose the format that fits your pipeline.

Which software versions are compatible? ▾

Our assets are built and tested for Unreal Engine 5 and Unity 6. Compatibility with significantly older versions is not guaranteed.

Can I use these assets in commercial projects? ▾

A commercial license is available but not activated by default. If your annual revenue exceeds $100,000, you are required to activate the commercial license option at checkout. Personal and indie use is covered by the standard license.

I didn't receive my download links. What do I do? ▾

Check your spam or junk folder first — automated emails sometimes end up there. If nothing shows up within 10 minutes of purchase, contact us at contact@kalysteon.com with your order email and we'll sort it out manually.

Are updates included after purchase? ▾

Yes. When a pack is updated, existing customers receive the new version at no extra cost. Update notifications are sent by email.

Can I use the assets across multiple projects? ▾

Yes. Your license covers unlimited personal and commercial projects under a single-user license. The assets cannot be shared with other users or redistributed.

Do you offer refunds? ▾

All sales are final. Due to the digital nature of our products, no refunds are issued once download links have been delivered. If you experience a serious technical issue, contact us at contact@kalysteon.com and we'll do our best to help.

Pipeline Tool

Stratum

What software do I need to run Stratum? ▾

Stratum is a pipeline tool built for Gaea → Houdini → Unreal Engine / Unity workflows. You will need the relevant software for your stage of the pipeline. It is not a standalone application.

Which versions of Houdini, Unreal, and Unity are supported? ▾

Stratum is designed to support current and widely-used versions of Houdini, Unreal Engine, and Unity. Compatibility issues are extremely rare. If you encounter one, contact us and we'll investigate.

How do I receive updates? ▾

Contact us at contact@kalysteon.com with your original order confirmation and we'll send you the latest version directly. A more streamlined update system is in development.

Is commercial use allowed? ▾

A commercial license is available but not active by default. The Free tier is limited to personal and non-commercial use. Indie and Studio licenses include full commercial use rights. If your annual revenue exceeds $100,000, the commercial license option is required.

What if I find a bug or something doesn't work? ▾

Contact us at contact@kalysteon.com with a description of the issue and your system setup (OS, software versions, steps to reproduce). We aim to respond within 48 hours.

Is there documentation or tutorials? ▾

Full documentation is currently in preparation and will be made available shortly after launch. In the meantime, feel free to reach out directly. We're happy to help you get set up.

Can I use Stratum in a studio pipeline with multiple artists? ▾

The Studio license covers team use within a single studio. For larger deployments or custom arrangements, contact us at contact@kalysteon.com.

Custom Work

Commissions

What types of commissions do you accept? ▾

We specialize in 3D environment art: landscapes, terrain, atmospheric scenes, and hero assets. Both real-time (Unreal Engine 5 / Unity) and offline render deliveries are available.

How long does a project typically take? ▾

Most commissions range from 1 to 4 weeks depending on scope. The exact timeline is confirmed during the brief phase before any work begins, not after.

How many revision rounds are included? ▾

The number of revision rounds depends on the package selected. Terrain S and M include 2 rounds, Terrain L includes 3, and Terrain XL includes unlimited revisions. Revisions are scoped to the agreed brief. Major scope changes are quoted separately.

What do I need to provide to get started? ▾

A detailed brief including references, desired mood and style, technical requirements (engine, polygon budget, texture resolution) and your deadline. The more detail you provide, the better and faster the result.

What are the payment terms? ▾

Full payment is required upfront before work begins. This applies to all commission types and sizes.

What file formats do you deliver? ▾

You receive everything you need: terrain files, FBX meshes, and PNG textures, depending on your selection. Raw software source files are not included unless specifically agreed upon.

Do you work with studios or teams? ▾

Yes. We work with indie studios and larger teams on both one-off and recurring projects. For high-volume or long-term collaborations, contact us at contact@kalysteon.com.